Customer Experience Expert

Jeanne Bliss

Fee Range

< $25,000

Travels From

Bellevue, WASHINGTON

At a glance:

Gain invaluable insight into driving business growth as this premiere customer experience expert reveals how to develop and implement tactics for effectively interacting with and improving the lives of your customers.

Jeanne is president of Customer Bliss and the co-founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership, customer experience, and the role of the chief customer officer. In her work, she guides clients around the world toward earning business growth and prosperity, by improving customers’ lives.

Jeanne pioneered the role of chief customer officer, holding the first ever CCO role at Lands’ End, Microsoft, Mazda, Coldwell Banker and Allstate. Reporting to the CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brand’s customer experience.

She is the author of three best-selling books, including “Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine.” Drawing on her depth of experience in senior customer strategy positions at five major U.S. corporations, Jeanne shares her perspective on formulating and implementing results-driven customer strategies across your company, the role of social media in creating happy, loyal customers, and earning the right to customers’ business.

  • The Five Decisions of Beloved and Prosperous Companies

    In this keynote or workshop, I take you “behind the scenes” into the decision making that happens inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon decision-making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. Become a Beloved and Prosperous Company.
  • How to Build Your Customer-Driven Growth Engine

    Just how do you go about building a customer-centric company? How do you earn the right to growth, by improving customers’ lives? In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate you on embedding these competencies to get into action quickly with a united leadership team. And will show you how embedding them will shift your business intent toward earning the right to growth by improving customers’ lives. She will also share some of the over 40 interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.
Jeanne Bliss focused our leadership team on embedding her five competencies into how we do business. She united us in redirecting how we develop and grow our business and customer relationships.

—Doug Holte, President, The Irvine Company Office Properties

Jeanne Bliss’ five leadership competencies aligned our leadership team, and gave us a roadmap for improving our customer experiences.

—Pat Meyer, President & CEO, Pella Windows Corporation

From the moment Jeanne begins to speak, you feel a rush of energy and the passion of thirty years of intense customer focus packed into her five-foot frame.

—Bob Johnson, Vice President, Health & Wellness Century Furniture Corporation

Consumers Have Little Patience For Brands

Brand loyalty may one day be a thing of the past, as consumers seem to be losing trust in retailers and shunning brands that don’t meet their expectations, a newly published survey shows. To gauge public sentiment ... Read more

by Yahoo

Customer Service Expert Jeanne Bliss Asks, 'Would You Do That To Your Mother?'

Business leaders, contact center employees and sales associates interact with customers every day and are faced with requests, questions and a wide variety of complaints and issues. The customer experience largely ... Read more

by Forbes

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