Artist news

Driving Innovation In Customer Experience With Josh Linkner

There’s a lot of talk about innovation in the business world. But innovation is more than just a buzzword—it should be the culture and mindset of customer experience professionals. The best customer experiences push beyond the norm to provide creative, unique and memorable experiences and services for customers. According to best-selling author Josh Linkner, customer […]

5 Entrepreneurs Share How They've Handled Client Disasters

Client disasters don’t have to be catastrophic. To read the full article, visit Forbes. When customers go from being satisfied buyers to brand haters, companies should take the opportunity to learn what inspired the change and prevent it from happening in the future — or even turn it around in the moment. Sometimes, though, clients […]

Want to Assemble a Dream Team? Look for EI, Not Just Expertise

Leading a team of skilled superstars? You won’t get far without a heaping helping of EI. To read the full article visit Inc. Leave it to Google to use its own analytical data to support the need for stronger empathy in business leaders. To be sure, most people have long suspected that emotional intelligence (EI) plays a role in […]

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